We are pleased to share this message from Cédric Hutchings, Withings CEO, to the first Aura users. We know your first weeks with Withings Aura were not up to your expectations. We apologize for the inconvenience and have chosen to send a gift to our initial users. We hope this message will help you understand the status on Aura’s development.
You were among the first users of the Withings Aura and trusted us by purchasing this product as soon as it was available. The purpose of this message is to let you know that we are aware that, for some of you, the quality and features offered by the Withings Aura were not up to your expectations.
Withings Aura is an ambitious product that our teams developed over several months. It embeds innovative physiological sensors to provide you with the means to not only help you track but also improve your sleep. We acknowledge that it was brought to the market too hastily, and that malfunctions and missing features have been a source of frustration for some of you.
I wish to apologize for this and would like to take this opportunity to renew our commitment to improving the Withings Aura. We’ve worked to make the product better and offer automatic software updates to you as soon as they have been available. We are continuing this effort, and many improvements will arrive over the upcoming weeks and months.
We are about to introduce a Sleep Sensor accessory that enables the person sharing your bed to also benefit from using Withings Aura. To thank you for the trust you have placed in us, we are offering you this additional sensor for free. You will soon receive a second email with a personal code allowing you to order this item from our online store, free of charge (regular price is $129 / €129/ £109.95).
We look forward to offering you and your partner a better sleep experience as soon as possible. Thank you again for your trust in our brand and products.
For additional information about how to order your free sensor, please refer to the following page: http://support.withings.com/hc/articles/203570798.